How to Disable Pop-up Blocker?
Popup Blocker This section explains how popup blocker(s) is disabled for different popular browsers. If you are using Google Chrome as your web browser, the pop-up blocker will appear to the far right side of the web address/URL like it is displayed below. (Some readersHow to Test your Internet Speed?
For real-time live streaming or uploading pre-recorded videos to OneStream Live storage, you should have an upload internet speed of at least 10 Mbps, with 15 Mbps or higher being ideal. The quality of your Internet connection is more crucial than just the speed, so connecting directly to your router is advisable. How to test your Internet speed: To test your internet speed, go to Speedtest.net and Click on the Go button. (https://storage.crisp.chat/Few readersHow to Restart Studio Live Stream?
Restarting a Studio Live Stream: Login to OneStream Live Dashboard: Hover over to "Enter" click "Enter Live Studio". Once you have entered OneStream Live Studio, you can set your camera and mic to your liking and Enter Studio. (https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/iFew readersYouTube & Google Drive Permissions Fix
Google Permissions Fix This article explains how to fix YouTube and Google Drive permissions in case you are having issues. After disconnecting (/en-us/article/destinations-new-webSome readersHow to Troubleshoot Common Issues with Android Browser?
Clearing Cache and Cookies Open the Google Chrome. Tap on the menu (three dots) in the top right corner. 3, Click on Clear Browsing Data. Click on " Clear Data"Few readersEnable Cookies in Your Web Browser
Enabling Cookies in Your Web Browser Google Chrome Mozilla Firefox Safari Please make sure you are using a web browser that is supported by OneStream Live. Google Chrome Click on the Chrome menu button on the browser bar. Click Settings.Few readersHow to Troubleshoot and Fix Echo Issues in RTMP Encoder's Stream?
Troubleshooting and Fixing Echo Issues in RTMP Encoder's Stream Troubleshooting and fixing echo issues in an RTMP encoder's stream can involve several steps: Check Your Audio Setup Place the microphone away from the speakers to avoid picking up speaker sound. Use headphones instead of speakers to monitor audio. Ensure no browser tabs are playing audio. Turn off or mute your computer speakers to prevent audio feedback. Record Locally Record a short segment localFew readersHow to Troubleshoot and Improve Video Quality Issues in Studio?
Improving Stream Quality in OneStream Live Studio For smooth streaming and to avoid bad video quality, we recommend you to check the following settings: Browser Optimization Keep Your Browser Current: Confirm you're using the latest version and update it as needed. Turn Off Ad Blockers and Extensions: Disable any ad blockers or extensions that could interfere with your setup. Cache: Clear the cached images and files Try Another Browser: If issues persist, switch tFew readersHow to Disable Integrated Camera in Windows 10?
Disable Integrated Camera in Windows 10 If you want to record from an external camera and not able to choose it in your browser you may need to disable your laptop's integrated camera Press Windows key + X, it will open a side bar at the left of your screen (or simply search Device Manager in your Windows). Select Device Manager from the list. Click Cameras and then right clicFew readersHow to Convert Your Videos to a Supported Codec Online?
For an optimal streaming experience, adhere to the recommended video settings provided by OneStream Live. These guidelines ensure the best results, minimizing interruptions and enhancing the quality of your content across your chosen platforms. By following these recommendations, you'll achieve smooth and impressive streams. Converting Videos to Compatible Codec If your video is not in a supported format, you can utilize the following methods for conversion to ensure compatibility.Few readersHow to fix Instagram Stream Issue?
Fixing Instagram Stream Issue Open your Social Platforms, and hover over to UpdateFew readersHow to Troubleshoot Video Quality of RTMP Encoder's Stream?
Fixing Encoder's stream Video Quality Pixelation and buffering can be frustrating for both you and your audience. Troubleshooting video quality issues in an RTMP encoder's stream can involve several steps: Ensure your encoder settings Verify your encoder's configuration to ensure it matches the recommended settings (https://helpdesk.onestream.live/en-us/article/recommended-video-settings-Few readersHow to troubleshoot 'I Can't Hear My Guest' in the Studio?
Resolving 'Can't Hear My Guest' in the Studio You can easily resolve your guests' audio problems by following a few simple steps: Resolving Missing Audio Issue for Studio Guests Make sure to add your guests to the stream, if they stay backstage, you won’t be able to hear them. Please ensure the Mic icon is not muted (the Mic icon should be white, not red). (https://storage.crisp.chat/Few readersHow to Fix Audio and Video Sync Issues of RTMP Encoder Stream?
Fixing Audio and Video Sync Issues of RTMP Encoder Stream: Audio and video sync issues can stem from quality problems or misconfiguration. However, there's no need to worry because you can always resolve these issues. Check Your RTMP Encoder Setup: Ensure the correct video and audio devices are selected in your encoder's settings. Set your audio to use the AAC codec at a frequency of 44.1 kHz. Avoid using 48 kHz, as it can cause sound issues on certain devices or services. 3Few readersHow to Troubleshoot OneStream Live Connectivity Issues with Firewalls?
Using OneStream Live with a Firewall When using a protected connection of work or when using a work-provided device, certain privacy measures block the connections such as Firewall or Proxy etc. For OneStream Live to work properly certain factors need to be taken: Disabling firewall through through Windows/PC: Open the Start menu. Search Control Panel and click on the result. Click on SystFew readersHow to Enable Screen Sharing Permissions on Your Mac?
Sharing External Screen On your Mac, click the Apple logo in the top left and select System Settings. Click on Security & Privacy and select Screen & System Audio Recording. Toggle on the option for your browser. (https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/imagevmFew readers