Articles on: Troubleshooting

How to Troubleshoot OneStream Live Connectivity Issues with Firewalls?

Using OneStream Live with a Firewall

When using a protected connection of work or when using a work-provided device, certain privacy measures block the connections such as Firewall or Proxy etc. For OneStream Live to work properly certain factors need to be taken:

Disabling firewall through through Windows/PC:

Open the Start menu. Search Control Panel and click on the result.

Click on System and Security.

Click Windows Defender Firewall.

On the left side bar, Click Windows Defender Firewall.

Check the box to turn Turn off Windows Defender Firewall (not recommended) for your current network type, and click OK.

Mostly it is the "Private" network type thats your current network, but if not completely sure, you can check the option for both Private and Public network settings.

Disabling firewall through MacOS:

Click the Apple menu at the top left of your screen, and choose System Settings

Click on Network option at the menu bar and choose Firewall

Toggle off the option of Firewall to make the Status Inactive.

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Updated on: 07/11/2024

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