Question 1

How to live stream pre-recorded videos on Instagram?

Accepted Answer

Live stream recorded video on Instagram

To stream live a recorded video to Instagram from your OneStream account, you need a third party app like Instafeed.

Before you begin

Use portrait videos. Landscape videos will not appear correctly on Instagram.
Instagram allows a maximum stream time of 1 hour per video.

||| Important: OneStream does not own or have developed Instafeed. So, if you find issues with it, please contact their support directly for help.

Steps to configure

Get the Sync Secret URL from Instafeed

Open Instafeed and enter your Instagram username & password.
Copy SYNC SECRET URL (You will need to paste this sync secret URL in step 3 below)

Copy Sync Secret URL from Instafeed || DO NOT click Create New Broadcast on Instafeed

Setup your Instagram account on OneStream

Go to OneStream dashboard and on the sidebar click Accounts
Click Add Account
Click Instagram button to add

Add Instagram account

Add Instagram details:

Give your Instagram social account a name of your choice, for example, My Instagram Stream, Instagram a

Question 2

Recommended video settings for live streaming via OneStream

Accepted Answer

| It is highly recommended that a gap of at least 10 minutes is given between the time when you set up the schedule and when the stream actually has to go live. This gives the system enough time to optimize the video.

Copyright Content

Live streams containing copyright audio or ** video** (even background copyright music) will be automatically stopped or interrupted by the destination platforms like Facebook, YouTube, Periscope, etc. OneStre

Question 3

Facebook Permissions & Re-authentication

Accepted Answer

How to re-authenticate OneStream

Follow these steps if your live stream failed due to Facebook permissions error or expected Facebook Pages or Groups do not show up when you try to connect Facebook social accounts.

Steps to re-authenticate OneStream with Facebook

Click your avatar on top right.
Click Account Settings.

Scroll down and click ** RE-AUTHENTICATE ONESTREAM** button.

Click Re-Authenticate confirmation.

Now, to complete the Re-authentication process, click Allow Permissions.

Enter your Facebook password.
Click Log In.

Choose with whom you want to share posts created via OneStream and press OK. You can choose public and later change it from OneStream dashboard.

Press OK again. DO NOT modify any permissions.

**Related Articles: **

[How to connect a social acc

Question 4

How are tags displayed on my live streams?

Accepted Answer

Facebook Tags

On Facebook the tags appear along with video description. The tags remain available after the streaming has finished.

YouTube Tags

On YouTube tags appear only when the video is live. To view the tags click the Live Stream tab in OneStream dashboard and click your live stream. It will take you straight to your live stream on YouTube. Click Edit Video under the video.

Here you can see the tags that are associated with your live video.

Periscope Tags

When you set tags and stream a video to Periscope, those tags appear alongside the video title in Periscope and in Twitter.

||| Tags do not work with YouTube Now and YouTube Existing Events

Question 5

What are Add-ons/Extras

Accepted Answer

What are Add-ons/Extras

Add-ons are extra features that you can separately add on top of your existing subscription.
Add-ons can be purchased and cancelled anytime you want.

| For example: You have basic plan ($10) that allows you to stream for 15 min per video and you want to increase stream time to 30 min, you can simply purchase 15 min of extra stream time for $10 without needing to upgrade to Standard plan ($45). Your monthly bill would become $15 and all other features of basic plan will remain intact.

How to apply Add-ons/Extras

Choose your desired add-on and hit Apply button.

Click Apply again on the pop up window.

|| Note: Whatever you purchase in Add-on, is added on top of your existing plan. e.g If you purchase 10 extra stream slots then your new total stream slots = your existing slots + new slots

Related Article: What is add-on pricing?

Question 6

How to upload and schedule a video for live streaming?

Accepted Answer

Ways to upload a video file

There are two ways to upload a video file to OneStream:

Upload directly from your computer or mobile device (Video size limit: 5GB).
Using video directly from cloud storage like Google Drive, Dropbox or OneDrive (No video size limit).

Steps to select a video file for live streaming

Either click New Stream from the sidebar or click New Stream button on the top.

Upload from your computer or choose the video stored in your cloud storage (Dropbox or Google Drive). Allowed video formats are mp4, mov, mkv.

|| You can reschedule your already streamed videos by accessing PREVIOUS UPLOADS.

While the video is being uploaded, you can modify the following fields:

Title (max 100 characters)
Description (max 1000 characters)
Date & Time when the live stream is planned to start. If you want the live stream to start immediately, do not change it.
Tag (max 10 tags)
Time Zone. If not selected, current time zone will be selected automatically.
Social Account Selection. Multiple social accounts can be selected.

Stream title, description, tags

![Setting schedule & advanced settings](https://storage.crisp.

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