Question 1

Recommended video settings for live streaming via OneStream

Accepted Answer

Recommended Video Settings

Q: How to disable pop-up blocker?

Popup Blocker Pop-up blocker should be disabled in order to allow Facebook Permissions correctly. This section explains how popup blocker is disabled for different popular browsers. If you are using Google Chrome as your web browser, the pop-up blocker will appear to the far right side of the web address/URL like it is displayed below. To allow the pop-up: When the pop-up is blocked by Chrome, a small pop-up blocker indication appears in the address bar. Click on Always allow pop-ups from https://app.onestream.live 3. Click Done . If you use Mozilla Firebox as your web browser, the pop-up will appear under the web address/URL as displayed below. To allow the pop-up: Firefox will indicate when the pop-up is bloc

Though OneStream is capable to handle most kinds of mp4, mov, ** m4v**, *webm* and ** mkv** video file, we recommend the following video settings for best live streaming results when streaming via OneStream.

Format: mp4
Video codec: H.264 (AVC)
Audio codec: AAC
fps: 30 max (Higher fps may cause disruption of stream)
Video duration: At least 1 minute
Orientation: Landscape, Portrait, Square
Audio bitrate: Any
Video bitrates

||| Going above or below this video bitrate range is possible but will make live streams highly unstable and may lead to stream failure

**Normal Video Resolutions (width x height) **

360° or 180° Resolution (width x height):

Copyright Content

Live streams containing copyright audio or ** video** (even background copyright music) will be automatically stopped or interrupted by the destination platforms like Facebook, YouTube, Periscope, etc. OneStream has no control over it, so please make sure the videos that are streamed are free of any copyright content.

Related Articles:

[How to convert video file to the correct format](/en-us/article/how-to-convert-video

Question 2

Facebook Permissions & Re-authentication

Accepted Answer

How to re-authenticate OneStream

Follow these steps if your live stream failed due to Facebook permissions error or expected Facebook Pages or Groups do not show up when you try to connect Facebook social acccounts.

Steps to re-authenticate OneStream with Facebook

Click your avatar on top right.
Click Account Settings.

Scroll down and click ** RE-AUTHENTICATE ONESTREAM** button.

Click Re-Authenticate confirmation.

Now, to complete the Re-authentication process, click Allow Permissions.

Enter your Facebook password.
Click Continue.

Choose with whom you want to share posts created via OneStream and press OK. You can choose public and later change it from OneStream dashboard.

Press OK again. DO NOT modify any permissions.

**Related Articles: **

[How to connect

Question 3

How are tags displayed on my live streams?

Accepted Answer

Facebook Tags

On Facebook the tags appear along with video description. The tags remain available after the streaming has finished.

YouTube Tags

On YouTube tags appear only when the video is live. To view the tags click the Live Stream tab in OneStream dashboard and click your live stream. It will take you straight to your live stream on YouTube. Click Edit Video under the video.

Here you can see the tags that are associated with your live video.

Periscope Tags

When you set tags and stream a video to Periscope, those tags appear alongside the video title in Periscope and in Twitter.

||| Tags do not work with YouTube Now and YouTube Existing Events

Question 4

What are the available OneStream subscription plans & pricing?

Accepted Answer

OneStream Subscription Plans

Following are the available OneStream Monthly & Yearly Subscription Plans

Free Plan

Price: Free forever

Unlimited Live Streaming
All Live social network
1 Scheduled stream possible at any given time
5 min max each live stream
1 connected social account What is a social account?
5 GB max video file size (when uploaded directly)
Camera recording

Basic Plan

Price: $10/month OR $99/year

Unlimited Live Streaming
All Live social networks
3 Scheduled streams possible at any given time
15 min max each live stream
3 connected social accounts What is a social account?
5 GB Video Storage
Camera recording
360° & 180° videos supported
Auto delete video after streaming
5 GB max video file size.
Email support

Standard Plan

Price: $39/month OR $384/year (Limited Time Offer)

Unlimited Live Streaming
All Live social networks
15 Scheduled streams possible at any given time
1 hour max each live stream
25 connected social accounts What is a social account?
20GB Video Storage
Camera recording
Custom logo/overlay
360° & 180° videos supported
Auto delete video after streaming

Question 5

How to upload and schedule a video for live streaming?

Accepted Answer

Ways to upload a video file

There are two ways to upload a video file to OneStream:

Upload directly from your computer or mobile device (Video size limit: 5GB).
Using video directly from cloud storage like Google Drive, Dropbox or OneDrive (No video size limit).

Steps to select a video file for live streaming

Either click New Stream from the sidebar or click New Stream button on the top.

Upload from your computer or choose the video stored in your cloud storage (Dropbox or Google Drive). Allowed video formats are mp4, mov, mkv.

|| You can reschedule your already streamed videos by accessing PREVIOUS UPLOADS.

While the video is being uploaded, you can modify the following fields:

Title (max 100 characters)
Description (max 1000 characters)
Date & Time when the live stream is planned to start. If you want the live stream to start immediately, do not change it.
Tag (max 10 tags)
Time Zone. If not selected, current time zone will be selected automatically.
Social Account Selection. Multiple social accounts can be selected.

Stream title, description, tags

![Setting schedule & advanced settings](https://storage.crisp.

Question 6

How to disable pop-up blocker?

Accepted Answer

Popup Blocker

Pop-up blocker should be disabled in order to allow Facebook Permissions correctly.

This section explains how popup blocker is disabled for different popular browsers.

If you are using Google Chrome as your web browser, the pop-up blocker will appear to the far right side of the web address/URL like it is displayed below.

To allow the pop-up:

When the pop-up is blocked by Chrome, a small pop-up blocker indication appears in the address bar.
Click on Always allow pop-ups from https://app.onestream.live

3. Click Done.

If you use Mozilla Firebox as your web browser, the pop-up will appear under the web address/URL as displayed below.

To allow the pop-up:

Firefox will indicate when the pop-up is bloc

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