How to Troubleshoot Video Quality Issues in OneStream Live Studio?
Troubleshooting Video Quality issues in Studio
A low or degraded quality should never appear in a studio session. But if does we have some fixing steps.
Check for Camera Settings and Hardware
- Click the settings icon under the preview canvas in OneStream Live Studio.
- In the Camera section make sure that the highest video resolution is being set.
- A better lightning is crucial for a good video quality, so make sure you are well lit.
- Make sure your camera supports higher resolutions, such as HD or Full HD.
Check for Browsers
- Make sure you're using the latest version of your browser and update it if necessary.
- Disable ad blockers and any extensions that might interfere with Studio.
- If the issue persists, try using a different browser.
Ensure your internet connection stability
Your upload speed might be too low to support your bitrate.
- Run a Speed Test: Check your upload speed. We recommend at least 10 Mbps, with an ideal speed of over 25 Mbps.
- Improve Connection Stability:
- If your speeds are low, reboot your modem/router and try using an Ethernet cable.
- If Ethernet isn't possible, reduce your distance with the router.
- Contact your ISP in case the low speeds persists.
Ensure that your device is not overloaded
For Windows:
- Press CTRL + Alt + Delete.
- Open Task Manager.
For Mac:
- Open your Launchpad.
- Open the Activity Monitor.
If your CPU usage is 80% or higher:
- Close unnecessary software running in the background.
- Keep your laptop plugged in.
- Reboot your device.
- Lower the resolution of the video.
- If the issue persists, think about upgrading to a device that offers more processing power.
Related Articles:
How to Create a Live session in OneStream Live Studio?
How to Record a Session on OneStream Live Studio?
Updated on: 03/12/2025
Thank you!