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Subscription & Pricing
FAQs about billing and pricing
What are the available OneStream subscription plans & pricing?
OneStream Subscription Plans Following are the available OneStream Monthly & Yearly Subscription Plans Free Plan Free forever Unlimited Streaming All Live social network Pre-recorded Streaming 1 Scheduled stream possible at any given time 5 min max each recorded live stream 1 connected social account What is a social account? 5 GB max video file size (w
How to pause a subscription?
Pausing a Subscription Click on the avatar on top right of the OneStream dashboard. Click Account Settings from the drop-down menu. Click GO TO BILLING. !(https://storage.crisp.chat/users/helpdesk/website/9275213
How Does OneStream Trial Work?
How Does OneStream Trial Works? You must enter a valid Credit Card number to avail the free trial. The card will not be charged during the trial period. You can downgrade or upgrade to any plan during the trial period. Add-ons cannot be purchased during the trial period. During the trial OneStream Live's logo will appear on all your pre-recorded streams. The logo will be removed automatically once the subscription is activated. At the end of the trial period full a
How can I resume my subscription?
Resume Subscription Subscription will be resumed **automatically **once the scheduled pause ends. However, you can also resume your subscription anytime during the pause state. There are two methods to resume the paused subscription. Method 1: Log in to your OneStream account. Click on Resume button at the top menu bar. !(https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/p
What are Add-ons & Extras?
OneStream Add-ons and Extras Add-ons are extra features that you can separately add on top of your existing subscription. Add-ons can be purchased and cancelled anytime you want.
What is the available Add-ons?
Add-ons are extra features that you can separately add on top of your existing subscription. Add-ons can be purchased and cancelled anytime you want.
How to find my current subscription plan
View Current Subscription Plan There are different ways to find which plan are you currently subscribed to. Method 1 Click Dashboard. You can find your current subscription plan in the pink box. Method 2 Click on Avatar on the top right. Click Account Settings. Cl
How can I upgrade subscription plan?
Upgrade your subscription plan To upgrade subscription plan, click the Upgrade button on the top menu bar. You can also click Upgrade Now from the left side bar. Here you can see all available (Monthly & Yearly) plans. !(https://storage.crisp.chat/users/helpdesk/website/9275213e00c188
How to change my VAT ID?
Click on Avatar on the top right of your dashboard. Click Account Settings. Click GO TO BILLING. Click Billing & Shipping Addresses. Click your billing details. !(https://storage.crisp
How can I cancel my subscription?
Cancel Subscription Subscription can be cancelled any time and you will not be charged after the current billing period is over. Click on your profile picture on the top right.
How can I view my billing history and invoices?
Billing History & Invoices You can view billing history and download your invoices easily from OneStream dashboard. Click on your Avatar on the top right corner. Select Account Settings. Click GO TO BILLING. Click Billing History. !(https://storage.crisp.chat/users/helpdesk/we
What are available payment methods?
Payment Methods There are two available payment options to purchase OneStream subscriptions. PayPal Credit or Debit Card (MasterCard, Visa, Maestro and American Express are supported). Make sure your card is enabled for online usage. How to Pay Once you select the subscription plan you wish to buy (Monthly or Yearly), billing portal will open. Here you can see your chosen subscription plan, click Proceed To Checkout. !(https://storage.crisp.chat/users/he
How to reactivate my cancelled subscription?
Reactivate OneStream Subscription There are two ways to re-activate your cancelled subscription. Method 1: Log in to your OneStream account. Click on the Reactivate button at the top menu bar. You will be redirected to your subscription plan. Click REACTIVATE. Now select **Reacti
How to change payment details?
Click on Avatar on the top right of your dashboard. Click Account Settings. Click GO TO BILLING. Click Payment Methods. Click Edit Payment Method. !(https://storage.crisp.chat/users/he
How to add/remove Add-ons from your current subscription?
Apply Add-ons from your current subscription Click Avatar. Click Account Settings. Click GO TO SUBSCRIPTION. Under the Add-on(s) section move the sliders to the right or left to add
How can I downgrade subscription plan?
Downgrade subscription plan Click on Avatar. Select Account Settings. Click GO TO SUBSCRIPTION. Choose your desired subscription plan and click SELECT button. Click Proceed. ![
Is tax included in OneStream pricing plans?
All our prices are tax exclusive. OneStream operates in Europe and by law, we must apply EU VAT (value added tax) to any transaction done by European customers. If you are a based in Europe then VAT is applicable and you will automatically be asked to enter you valid EU VAT id when subscribing to OneStream. If you have a registered EU VAT id no VAT will be added to the subscription price. Oth
How to remove a scheduled pause in subscription?
Removing Scheduled Pause Click on the avatar on top right of the OneStream dashboard. Click Account Settings from the drop-down menu. Click GO TO BILLING. ![
What is OneStream's refund policy?
Refund Policy Refunds will not be provided for any subscription. We do not provide credit, refunds or prorated billing for subscriptions that are cancelled after the billing period has started for monthly or yearly subscriptions. In such circumstance, you will continue to have access to your subscription until the end of the billing cycle. We only consider providing refunds in case the service fails to work for you because of problems at our end. To request for a refund you must send em
What is OneStream's cancellation policy
Cancellation Policy You can cancel your subscription at any time. Please note that you must cancel your subscription before it renews for a subsequent billing period (month or year) in order to avoid being charged for the next subscription fee. If you cancel your subscription, the cancellation will become effective at the end of the current billing subscription period.
Why was my credit card declined?
Declined Card Payment There are many reasons why a credit card might be declined. When charges are submitted to your bank account, banks have automated systems to determine whether to accept or reject the charge. Most common reasons can be: Account balance Expiration date Card's online usage settings Spending habits (your bank might decline based on your spending, suspecting as fraudulent) Make sure that your card is allowed to be used on internet as for some banks this is not