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Subscription & Pricing
FAQs about billing and pricing
What are the available OneStream subscription plans & pricing?
OneStream Subscription Plans Following are the available OneStream Monthly & Yearly Subscription Plans Free Plan Free forever Unlimited Streaming All Live social network Pre-recorded Streaming 1 Scheduled stream possible at any given time 5 min max each recorded live stream 1 connected social account What is a social account? 5 GB max video file size (w
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How to pause a subscription?
Pausing a Subscription Click on the avatar on top right of the OneStream dashboard. Click Account Settings from the drop-down menu. Click GO TO BILLING.  plans. . Make sure your card is enabled for online usage. How to Pay Once you select the subscription plan you wish to buy (Monthly or Yearly), billing portal will open. Here you can see your chosen subscription plan, click Proceed To Checkout.  section move the sliders to the right or left to add
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How can I downgrade subscription plan?
Downgrade subscription plan Click on Avatar. Select Account Settings. Click GO TO SUBSCRIPTION. Choose your desired subscription plan and click SELECT button. Click Proceed. ![
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Is tax included in OneStream pricing plans?
All our prices are tax exclusive. OneStream operates in Europe and by law, we must apply EU VAT (value added tax) to any transaction done by European customers. If you are a based in Europe then VAT is applicable and you will automatically be asked to enter you valid EU VAT id when subscribing to OneStream. If you have a registered EU VAT id no VAT will be added to the subscription price. Oth
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How to remove a scheduled pause in subscription?
Removing Scheduled Pause Click on the avatar on top right of the OneStream dashboard. Click Account Settings from the drop-down menu. Click GO TO BILLING. ![
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What is OneStream's refund policy?
Refund Policy Refunds will not be provided for any subscription. We do not provide credit, refunds or prorated billing for subscriptions that are cancelled after the billing period has started for monthly or yearly subscriptions. In such circumstance, you will continue to have access to your subscription until the end of the billing cycle. We only consider providing refunds in case the service fails to work for you because of problems at our end. To request for a refund you must send em
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What is OneStream's cancellation policy
Cancellation Policy You can cancel your subscription at any time. Please note that you must cancel your subscription before it renews for a subsequent billing period (month or year) in order to avoid being charged for the next subscription fee. If you cancel your subscription, the cancellation will become effective at the end of the current billing subscription period.
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Why was my credit card declined?
Declined Card Payment There are many reasons why a credit card might be declined. When charges are submitted to your bank account, banks have automated systems to determine whether to accept or reject the charge. Most common reasons can be: Account balance Expiration date Card's online usage settings Spending habits (your bank might decline based on your spending, suspecting as fraudulent) Make sure that your card is allowed to be used on internet as for some banks this is not
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