How to Upgrade an Existing Subscription?
Upgrading Your Subscription Plan
Method 1
Click on the existing subscription button in the header and then click on Update Subscription from the drop-down.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_70pvwz.png)
Explore the available plans (Monthly & Yearly) here. Select the desired plan to upgrade to and click the Select button.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_lteqis.png)
Confirm upgrade by clicking on Proceed, you may add a coupon if have any and click Apply in that case.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_1qhd36m.png)
A pop-up will confirm the upgrade. Click on OK to continue using OneStream Live.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_p4hetv.png)
Method 2
Click on your profile avatar from the top right, then click on Account Settings.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_1r9o515.png)
Click on Billing & Subscription and then click on Change Subscription.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_1fxhpta.png)
Here you can see all available (Monthly & Yearly) plans. Choose the plan you wish to upgrade and click the Select button.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_tsotnn.png)
Confirm upgrade by clicking on Proceed, you may add a coupon if have any and click Apply in that case.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_27ai2w.png)
A pop-up will confirm the upgrade. Click on OK to continue using OneStream Live.
![](https://storage.crisp.chat/users/helpdesk/website/9275213e00c18800/image_1o139v9.png)
If an existing subscription is upgraded or downgraded, the price difference between the previous and the current subscription will be automatically adjusted, and only the remaining amount will be credited/deducted. The credited amount is not refunded but rather used in your next month's invoice.
Related Articles:
What are the available OneStream subscription plans & pricing?
What are available payment methods?
Updated on: 10/26/2023
Thank you!