How to Troubleshoot Video Quality Issues in OneStream Live Studio?

Troubleshooting Video Quality issues in Studio

A low or degraded quality should never appear in a studio session. But if does we have some fixing steps.

Check for Camera Settings and Hardware

Click the settings icon under the preview canvas in OneStream Live Studio.



In the Camera section make sure that the highest video resolution is being set.



A better lightning is crucial for a good video quality, so make sure you are well lit.

Make sure your camera supports higher resolutions, such as HD or Full HD.

OneStream Studio automatically adjusts to the highest resolution your camera allows, but it cannot exceed its built-in capability. If needed, consider upgrading to a higher-quality camera.


Check for Browsers

Make sure you're using the latest version of your browser and update it if necessary.

Disable ad blockers and any extensions that might interfere with Studio.

If the issue persists, try using a different browser.

Google Chrome is recommended for the best experience.


Ensure your internet connection stability

Your upload speed might be too low to support your bitrate.

Run a Speed Test: Check your upload speed. We recommend at least 10 Mbps, with an ideal speed of over 25 Mbps.

Improve Connection Stability:

If your speeds are low, reboot your modem/router and try using an Ethernet cable.

If Ethernet isn't possible, reduce your distance with the router.

Contact your ISP in case the low speeds persists.


Ensure that your device is not overloaded

For Windows:

Press CTRL + Alt + Delete.

Open Task Manager.

For Mac:

Open your Launchpad.

Open the Activity Monitor.

If your CPU usage is 80% or higher:

Close unnecessary software running in the background.

Keep your laptop plugged in.

Reboot your device.

Lower the resolution of the video.

If the issue persists, think about upgrading to a device that offers more processing power.


Related Articles:

How to Create a Live session in OneStream Live Studio?

How to Record a Session on OneStream Live Studio?

Updated on: 03/12/2025