How to Troubleshoot if Camera Doesn't Work in OneStream Live Studio?

Troubleshooting Camera Issues in the Studio

Discover how to fix camera access issues in the Studio.



Allowing camera permissions in your browsers

Chrome

Copy and paste this link in your browser: chrome://settings/content/camera

Look for app.onestream.live under "Not allowed to use your camera."

Set the Camera permission to "Allow."

Firefox

Copy and paste this link in your browser: about:preferences#privacy

Scroll to Permissions and click Settings next to "Camera."

Find app.onestream.live, set it to "Allow," and click Save Changes.


Additional Troubleshooting Steps

If updating your browser’s permissions doesn’t resolve the issue, try these steps:

Clear your cache and restart the browser. This will reset permissions, and you will be prompted to grant them again.

Restart your computer and try again.

Disable browser extensions (e.g., Adblock) and open OneStream Live Studio in incognito mode.

Try using a different browser.

For Mac users: Ensure your OS permissions allow camera access. Go to System Settings > Privacy & Security > Camera and make sure your browser is listed and toggled on.

You can also check if the camera is accessed by this online camera testing tool or you can try it on another site like Google Meet.


Related Articles:

How to Change Your Camera and Microphone Settings in OneStream Live Studio?

How to Create a Live session in OneStream Live Studio?

Updated on: 03/12/2025