How to Troubleshoot Audio Quality Issues in OneStream Live Studio?

Troubleshooting Audio Quality issues in Studio

Poor audio quality making your stream sound bad? Here’s how to fix it.

Check Audio Settings

Click the settings icon under the preview canvas in OneStream Live Studio.



In the Audio section, turn on all of the given three audio settings for better audio gain.




Running an External Test

Record your audio on this website and by recording the session in studio

Download your recorded session (studio recording can be downloaded only on the paid plans).

Check the audio quality in both OneStream Studio recording and the external tool.

If the issue occurs in both, it’s likely a hardware problem, consider reaching out to the manufacturer for support.

If the external tool sounds fine, try the troubleshooting steps below.


Check for Browsers

Make sure you're using the latest version of your browser and update it if necessary.

Disable ad blockers and any extensions that might interfere with Studio.

If the issue persists, try using a different browser.

Google Chrome is recommended for the best experience.


Ensure your internet connection stability

Your upload speed might be too low to support your bitrate.

Run a Speed Test: Check your upload speed. We recommend at least 10 Mbps, with an ideal speed of over 25 Mbps.

Improve Connection Stability:

If your speeds are low, reboot your modem/router and try using an Ethernet cable.

If Ethernet isn't possible, reduce your distance with the router.

Contact your ISP in case the low speeds persists.


Ensure that your device is not overloaded

For Windows:

Press CTRL + Alt + Delete.

Open Task Manager.

For Mac:

Open your Launchpad.

Open the Activity Monitor.

If your CPU usage is 80% or higher:

Close unnecessary software running in the background.

Keep your laptop plugged in.

Reboot your device.

Lower the resolution of the video.

If the issue persists, think about upgrading to a device that offers more processing power.


Related Articles:

How to troubleshoot 'I Can't Hear My Guest' in the Studio?

Updated on: 03/12/2025