Articles on: Unified Chat

How to Respond to Comments via Unified Chat?

Responding to comments via Unified Chat.

With Unified Chat, you can efficiently manage your viewers' incoming messages, comments & replies from multiple social platforms streaming with our Pre-recorded, RTMP Source and, Hosted Live Pages features within OneStream Live.

Unified Chat is only available for Facebook Page, Instagram, YouTube and Twitch at this moment. While you can receive messages from Facebook Profile and Group, responding to them is not currently supported.

Only paid plan users can use Unified Chat feature.

Managing Unified Chat for a Particular Event

On the Home page, navigate to the Streams & Schedules section and click the Stream Chat button corresponding to your desired schedule.

You will be able to view comments from all supported social platforms where your stream is broadcasting.

To reply to all social accounts, select All Channels. Type your comments, replies and emojis and click on the send button/press enter to deliver your chat.

To reply to comments on your desired social account, select the desired social account from popover menu. Type your comments, replies and emojis and click on the send button/press enter to deliver your chat.

Managing Unified Chat for all ngoing Events Simultaneously

Click on the three dots button from the left-hand side menu to expand sidebar.

Click on Unified Chat.

Here, you can conveniently view and respond to incoming chats from all ongoing events, including both pre-recorded and RTMP events, all at once.

To maximize a particular event's chat, click on the Maximize the chat window button.

Other options

To clear chat history for a particular event, click the Clear chat button, and the chat will be reset.

To selectively filter chat from specific social accounts, simply click on the Filter chat button and mark the checkboxes corresponding to the desired social accounts. This action will display only the chat messages originating from the selected accounts.

Gather all chats from different platforms in one place for easy engagement, Read Here

Related Articles:

How to Access Chat for Universal Embed Player?

Updated on: 08/11/2023

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