Respond to comments via Unified Chat.

With Unified Chat, you can efficiently manage your viewers' incoming messages, comments & replies from multiple social platforms streaming with our Pre-recorded, RTMP Source and Live Spaces features within OneStream Live.

Unified Chat is only available for Facebook Page, Instagram, YouTube and Twitch at this moment.
Only professional and standard plan users can use Unified Chat feature. Basic plan users can apply Unified chat as an Add-on

Managing Unified Chat for Pre-Recorded live streaming

Once the stream is in LIVE state, click on the blue chat button next to your Live Stream or you can also click on the Unified Chat vertical tab pop-up on the right:



A chat window will appear on the right side. Choose and click the icon for Pre-Recorded streaming from the top. You can then choose the social platform (from Facebook Page, Instagram, Twitch & YouTube) and the comments for that platform will appear.





Type your comments, replies and emojis and click on the red send button to deliver your chat.



Managing Unified Chat for External RTMP source live streaming

In the Multicasting section once your stream goes Live on social platforms, click on Unified Chat button or you can also click on the Unified Chat vertical tab pop-up on the right:



Chat window will appear on the right side. Click on the icon for RTMP Source from the top and comments from all the social platforms will be showed under RTMP Source on this window:



To reply to all social accounts, select Send To All. Type your comments, replies and emojis and click on the send button to deliver your chat.



To reply to comments on your desired social account, select the desired social account from popover menu.



Managing Unified Chat for Live Spaces

To manage your viewer's incoming messages and comments while streaming on your personalized webpage, make sure that you have connected your OneStream channel.

From the left-hand side menu, click on My Live Webpage:



Click on Templates button on the left-hand side menu and under My recent designs, Publish the design of your webpage.





Click on Domain Settings from the left-hand side menu and then click on Open site in a new tab to go to your webpage.



Once you have your OneStream channel connected and your personalized webpage design published, go live on the channel either through pre-recorded video, external RTMP Source or Studio.

On your webpage, your viewers can click on Live Chat pop-up and enter their comments:



You can view and reply to your viewers' comments from your OneStream dashboard. To view chat,click on the icon for Live Spaces.



You can reply to the comments by clicking on the send button:



For Custom Domains, please follow the steps below to set up Live Chat on your Embed Player.

Managing Unified Chat for Embed player

From the left-hand menu, click on Embed Player:



From the pop-up, scroll down Chat widget. Here you can select if you are going live on your website using an external RTMP Source or Pre-Recorded video.

Select if you want the Chat Widget with or without the Player and copy the embed code once you have set the desired settings.



Go live on your OneStream Channel (using Pre-Recorded or external RTMP Source streaming) for the stream to show up on your Embed Player. Click Here

If you select the option for Chat Widget with the Player, this is how the player will appear:



If you select the option for Chat Widget without the Player, this is how the player will appear:



Viewers can send comments while viewing the live stream on the website.



To reply to your viewers' comments, you have to select either Pre-Recorded or external RTMP Source from the Unified Chat pop-up. Please select according to the feature you are using to go live on your website.



Other features of Live Chat

To Reconnect or Clean Chat, click on these buttons.



To view Previous Chat History, please click on the history icon on the top bar.



Select the history for external RTMP Source, Pre-Recorded and Live Spaces. For Pre-Recorded, you can also select the social account for which you want to view the history.



What is OneStream Live unified chat? Read Here.


Related Articles:

How to upload and schedule a video for pre-recorded streaming?

How to set up real-time live streaming?

How to setup your personalized webpage on OneStream Live?

How to embed stream on own website?
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