How to renew permissions if the access token for social platform has expired?
Renewing Access Token
This article guides on how to renew permissions if the access token is expired for Facebook, YouTube or Twitter.
If your stream is scheduled to go live in 5 minutes to 24 hours and access token expires then you will receive an email that the token has expired. In this case, you must follow the steps mentioned below for the respective platform.
Sign in to Onestream dashboard, click on your avatar in top right corner and select Account Settings.
Scroll down to the "connected social accounts" and click Modify.
Click on the Re-authentication button for Facebook.
Click Re-Authenticate in the pop-up window.
Now, to complete the Re-authentication process, click on Allow Permissions button.
Continue with your Facebook account that has admin rights for the required social accounts or click on Log into another account button and enter your Facebook credentials.
Select the pages where you want to stream and click Next.
In case of Facebook profile, choose with whom you want to share the posts created via OneStream. Click on the Continue button. You can select the privacy as "public" in Facebook and later, change the stream privacy as you wish from OneStream dashboard.
Press Done. DO NOT modify any permissions.
You will see the verification message that you have now linked OneStream to Facebook. Click Ok.
YouTube
Sign in to Onestream dashboard, click on your avatar at the top right corner and select Account Settings.
Scroll down to "connected social accounts" and click Modify.
Click on the Re-authentication button for YouTube.
Click Re-Authenticate in the pop-up window.
Choose the Google Account linked with the YouTube channel connected to OneStream.
Click Allow.
Select YouTube channel category and click on the Connect button.
You will see a pop-up that social account has been updated successfully.
Sign in to Onestream dashboard, click on your avatar at top right corner and select Account Settings.
Scroll down to "connected social accounts" and click Modify.
Click on the Re-authentication button for Twitter.
Click Re-Authenticate in the pop-up window.
Click on Authorize App.
The access token will be renewed after authorization and you will be redirected to OneStream dashboard.
In case of Facebook and Twitter, kindly make sure to stay login to the relevant social platform in another tab of the same browser.
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How to reset Twitter account permissions?
Updated on: 12/15/2022
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