Facebook Social Account Locked

Following message is displayed if the Facebook social account (Profile, Page or Group) was connected to OneStream using a different Facebook user than what is currently logged into your browser. This secures your social account from unwanted access and makes sure only authorized person is streaming on Facebook.


To fix it, follow these steps:

Open a new tab in your browser and logout of your current Facebook account
Click LOGIN TO FACEBOOK.
Login with the correct associated Facebook user i.e. the Facebook user that you used to connect this social account.
Make sure cookies are enabled in your browser.
Now click the social account again and continue with scheduling your live stream.

If you wish to disconnect this locked social account from OneStream, simply click DISCONNECT ACCOUNT button.

If you need any help chat live with us or simply email us at care@onestream.live


Related Article:

Facebook Permissions & Re-authentication

Updated on: 11/28/2022