Please make sure you are using a web browser that is supported by OneStream.
Steps are the same for both Windows and MAC.
Click on the Chrome menu button on the browser bar.
On left side-bar, click Advanced.
In the Privacy and security section, click Site Settings.
Click Cookies and site data.
Click the slider/toggle to Allow sites to save and read cookie data (recommended). Also make sure block third-party cookies is turned off
If you need further assistance checking your browser settings, go to Help on your web browser toolbar.
Read the Firefox instructions here.
Click the menu button Menu icon.
Click Privacy Protections.
Click Privacy & Security.
In the Content Blocking section, select Standard.
Click on the Privacy tab.
In the Website tracking section, check Prevent cross-site tracking.
Close the Preferences window.
Updated on: 12 / 30 / 2019